Frequently Asked Questions ~ Shipping
How much does shipping cost?
The cost of shipping will be calculated at checkout based on your cart total. Customers also have the option to pick up at our Ottawa warehouse.
Regular Orders (excluding wholesale orders)
| Location | UPS* | UPS* |
|---|---|---|
| Canadian Provinces | $15 (2-8 business days) | Free (orders over $75) |
| Canadian Territories | $30 (6-12 business days) | Free (orders over $150) |
| Continental USA | $30 (4-10 business days) | Free (orders over $150 CAD) |
| Alaska, Hawaii | $50 (8-12 business days) | Free (orders over $250 CAD) |
Wholesale Orders
| Location | Order Value | Standard* |
|---|---|---|
| Ontario, Quebec | $0 - 300 | $20 (2-4 business days) |
| $300 - $1200 | 8% of order value | |
| $1200 + | FREE | |
| AB, BC, MB, NB, NS, PEI, SK | $0 - 300 | $26 (3-6 business days) |
| $300 + | 10% of order value to a maximum of $200 | |
| NL, NT, NU, YT | $0 - 300 | $65 (8-12 business days) |
| $300 + | 15% of order value to a maximum of $300 | |
| Continental USA | $0 - 300 | $30 (4-10 business days) |
| $300 + | 10% of order value to a maximum of $250 | |
| Alaska, Hawaii | $0 - 300 | $65 (8-12 business days) |
| $300 + | 15% of order value to a maximum of $300 |
*The majority of our orders are shipped through UPS. Orders to rural addresses are shipped by Canada Post. Shanti Tea will determine the method once the order is ready for shipping.
How do I track my shipment?
Once your order is packed and out the door we'll send you an email with your tracking number. If you haven't received an email from us, start by checking your junk mail. Please note that orders take 1-3 business days to process. Feel free to email us at operations@shantitea.ca or call 1(800) 9-SHANTI (974-2684) or local/international: (613) 706-0670
What are your shipping policies?
All orders ship from our location in Ottawa, Ontario, Canada.
Production times:
Orders typically take 1-3 business days to process, although often we ship within 1 business day. Delays sometimes occur. If we anticipate delays we will contact you right away.
How do I change my order?:
We cannot change your order once it has been placed but we can cancel it so you can place a new order with the changes you require. email us at operations@shantitea.ca or call (800) 9-SHANTI (974-2684) or local/international: (613) 706-0670
My order arrived damaged, incorrect or didn't arrive!
Please let us know right away.
Delivery Times:
|
Delivery Destination |
Delivery Time |
|---|---|
| Ontario | 1-3 business days |
| Quebec | 1-3 business days |
| Nova Scotia | 4-5 business days |
| New Brunswick | 4-5 business days |
| Prince Edward Island | 4-5 business days |
| Newfoundland & Labrador | 4-5 business days |
| Manitoba | 4-5 business days |
| Saskatchewan | 4-5 business days |
| Alberta | 4-5 business days |
| British Colombia | 5-7 business days |
| Yukon Territories | 8-10 business days |
| North West Territories | 8-10 business days |
| Nunavut | 8-10 business days |
| USA and International | 3-10 business days* |
*For more accurate shipping times in the US and International destinations please contact us.