Frequently Asked Questions ~ Wholesale
- » How much does shipping cost?
- » Do you offer custom blending?
- » What are your shipping policies?
- » What types of payment do you accept?
How much does shipping cost?
The cost of shipping will be calculated at checkout based on your cart total. Customers also have the option to pick up at our Ottawa warehouse.
Regular Orders (excluding wholesale orders)
|
Location |
Canada Post |
Canada Post |
|---|---|---|
| Canadian Provinces | $15 (2-8 business days) | Free (orders over $60) |
| Canadian Territories | $30 (6-12 business days) | Free (orders over $120) |
| Continental USA | $20 (4-10 business days) | Free (orders over $85) |
| Alaska, Hawaii | $30 (8-12 business days) | Free (orders over $200) |
Wholesale Orders
|
Location |
Order Value |
Standard* |
|---|---|---|
|
Ontario, Quebec |
$0 - 300 | $20 (2-4 business days) |
| $300 - 500 | $35 | |
| $500 - 1200 | $65 | |
| $1200 + | - FREE | |
|
MB, NB, NS, PEI, SK |
$0 - 300 | $26 (3-6 business days) |
| $300 - 500 | $45 | |
| $500 - 1000 | $75 | |
| $1000 + | $145 | |
|
AB, BC |
$0 - 300 | $26 (6-10 business days) |
| $300 - 500 | $45 | |
| $500 - 1000 | $80 | |
| $1000 + | $145 | |
|
NL, NT, NU, YT |
$0 - 300 | $65 (8-12 business days) |
| $300 - 500 | $95 | |
| $500 - 1000 | $130 | |
| $1000 + | $180 | |
|
Continental USA |
$0 - 300 | $30 (4-10 business days) |
| $300 - 500 | $80 | |
| $500 - 1000 | $145 | |
| $1000 + | $250 | |
|
Alaska, Hawaii |
$0 - 300 | $65 (8-12 business days) |
| $300 - 500 | $95 | |
| $500 - 1000 | $180 | |
| $1000 + | $250 |
Ordered for Standard Shipping could be shipped via Canada Post or UPS. Shanti Tea will determine the method once the order is ready for shipping.
Do you offer custom blending?
Yes we do, including naturopathic blends. For information on pricing, please contact info@shantitea.ca
What are your shipping policies?
All orders ship from our location in Ottawa, Ontario, Canada.
Production times:
Orders typically take 1-3 business days to process, although often we ship within 1 business day. Delays sometimes occur. If we anticipate delays we will contact you right away.
How do I change my order?:
We cannot change your order once it has been placed but we can cancel it so you can place a new order with the changes you require. email us at operations@shantitea.ca or call (800) 9-SHANTI (974-2684) or local/international: (613) 706-0670
My order arrived damaged, incorrect or didn't arrive!
Please let us know right away.
Delivery Times:
|
Delivery Destination |
Delivery Time |
|---|---|
| Ontario | 1-3 business days |
| Quebec | 1-3 business days |
| Nova Scotia | 4-5 business days |
| New Brunswick | 4-5 business days |
| Prince Edward Island | 4-5 business days |
| Newfoundland & Labrador | 4-5 business days |
| Manitoba | 4-5 business days |
| Saskatchewan | 4-5 business days |
| Alberta | 4-5 business days |
| British Colombia | 5-7 business days |
| Yukon Territories | 8-10 business days |
| North West Territories | 8-10 business days |
| Nunavut | 8-10 business days |
| USA and International | 3-10 business days* |
*For more accurate shipping times in the US and International destinations please contact us.
What types of payment do you accept?
We accept Mastercard, Visa, Debit Visa and Paypal. We also accept American Express payment through Paypal (no Paypal account required). Our wholesale customers can request to pay by email money transfer. We never store your credit card information on our servers. All transactions go through our secure merchant services provider. If you prefer, you can also make a credit card payment by phone. For businesses, in addition to the above payment methods, we also accept business cheques, electronic fund transfers and email money transfers. Your order will ship once your cheque has cleared or your bank transfer has been received.